Kathmandu. As ride-hailing users grow rapidly in major urban areas of Nepal, Indrive, the global mobility and urban service platform, further deepened its commitment to passenger safety.

Continuing to uphold its core principle of user-centered freedom of choice, Indrive has been providing passengers with the guidance they need for a safe, reliable, and informed journey through in-app safety features and continuous awareness-raising initiatives.

InDrive’s safety measures are designed to apply before, during the trip, and even after the trip, enabling users to make informed decisions every step making the journey more transparent and safer.

Protection before travel

Before embarking, Indrive encourages users to carefully review the app’s driver details—driver’s name, photos, vehicle details, and number plates. In addition, passengers can share their travel details with family members or trusted individuals, which allows third parties to keep real-time information about their travel status. These features empower travelers to make safe and independent choices when planning their trips.

Protection during travel

While traveling, passengers can continuously share information about their status through InDrive’s Live Location Tracking feature, which helps maintain transparency and trust. Putting user privacy at the forefront, Indrive also introduced the masked call feature, enabling secure contact between the driver and passenger without revealing their personal phone number.

In case of an uncomfortable or emergency, you can get instant assistance using the in-app SOS button, which gives passengers more control and security over their journey.

After-travel protection

Once the trip is complete, users are encouraged to rate the driver and share feedback. Users can easily register their experiences, complaints or feedback through Indrive’s reporting and feedback system. It plays an important role in improving services, increasing accountability, and building safer and responsible communities for both passengers and drivers.

Reeta Pokharel, Country Representative of Indrive Nepal, said, “As Nepal’s urban mobility ecosystem is rapidly evolving, safety and freedom of choice complement each other. By providing clear information and user-friendly safety tools, Indrive enables users to travel confidently, taking control of their decisions. ”

Through these initiatives, Indrive reaffirms its commitment to building a people-centric mobility ecosystem – where safety, transparency, fairness, and freedom of choice are at the heart of every journey.