Kathmandu. KATHMANDU: Citizen Life Insurance Company Limited has achieved the ISO 9001:2015 certification, reinforcing its commitment towards quality service, efficient management system and customer satisfaction. The certification is provided through the United Register of Systems (URS) and the UKSS Management System.

This international level of Quality Management System certification confirms that Citizen Life is operating its services, operating processes and management systems to the world class standards. This certification reinforces the company’s commitment to providing more reliable, fast, efficient and quality service to its customers by institutionalizing a culture of transparency, efficiency and continuous improvement in its operations. The company believes that this achievement will contribute to maintain a high level of discipline and uniformity, especially in insurance claims payment, customer service delivery and internal management systems.

This achievement will contribute significantly to the company’s service quality and sustainability as well as to enhance customer satisfaction and trust. In addition, internal processes are expected to become more effective, systematic and accountable. Further, by maintaining more consistency with regulatory standards, the company will strengthen corporate governance and enhance the company’s recognition and credibility at the national and international level.

Citizen Life recognizes this achievement not only as a certificate but also as a testament to the customer’s trust, accountability and unwavering commitment to long-term service excellence. In the coming days, the company promises to continuously refine its services keeping customer satisfaction at the center.