Nepal Rastra Bank Launches Financial Customer Satisfaction Survey

लगानी न्यूज

१७ असार २०८३, बुधबार १६:३५July 1, 2026

Kathmandu. KATHMANDU: Nepal Rastra Bank (NRB) is going to conduct Financial Customer Satisfaction Survey-2083 BS. The bank said it is going to conduct a survey in all 77 districts of the country with an objective of measuring the level of satisfaction of financial customers.

According to the Nepal Rastra Bank, a total of 10,4 TAG_OPEN_div_12 05 samples will be collected by selecting wards through random sampling method by incorporating all types of local levels. The survey will collect customers’ perception and experience of financial services on access to financial services, quality of service, transparency, complaint management, protection of financial customers and overall financial services.

The Nepal Rastra Bank (TAG_OPEN_div_10 NRB) has urged all stakeholders to cooperate in data collection by providing accurate information to make the survey effective, credible and impartial. Participation in the survey is entirely voluntary and participants can refuse to answer questions they feel uncomfortable with.

The NRB has clarified that all the details and information collected during the survey will be kept confidential as per the Statistics Act, 2079 and will be used only for collective statistical purposes.TAG_OPEN_div_8