Kathmandu. Minister for Energy, Water Resources and Irrigation Biraj Bhakta Shrestha has urged the service seekers to inform the Ministry hotline number 1151 along with the evidences if they have demanded additional amount in excess of the fee fixed by the Ministry and its subordinate bodies.

After assuming the office, Minister Shrestha laid top priority for the Ministry to address the grievances and resolve their grievances quickly. As per his directive, efforts have been intensified to make service delivery more effective, transparent and accountable in the Ministry and its subordinate bodies.

In this connection, the hotline number 1151, which has been operating for the hearing of complaints and problems related to electricity service, has been made more active and result-oriented.

According to the ministry, 13,088 complaints received through the hotline since March 26 when Minister Shrestha assumed office have been addressed.

The major issues received include no light, faulty transformer, lack of poles and meters, underground electricity connection, among others. The ministry is focused on creating an environment for the service seekers to get service in an easy manner by expediting the resolution of such problems.

Likewise, arrangements have been made to immediately address the complaints related to energy, water resources and irrigation sector that the Federal Parliament and State Assembly members raise during zero and special hour of the parliament.

Similarly, the Ministry has formed and brought into operation the ‘Good Governance Unit’ in line with the Good Governance (Management and Operation) Act, 2064 with the objective of improving good governance and service delivery. The system of monitoring, evaluation and performance test has been systematized by giving sectoral responsibility to the unit.

The unit has been regularly reviewing the performance of employees of the ministry and its subordinate bodies, the status of discharging responsibilities, adhering to the legal deadlines and the effectiveness of service delivery.

Likewise, the utilization of government resources, implementation of the prescribed indicators and completion of the specified tasks are also being continuously monitored.

The Ministry has laid emphasis on improving service delivery, effective management of complaints and increasing accountability of employees while prioritizing ‘delivery-based governance system’.